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Shipping, Refund & Return Policy

Shipping Policy

  1. Processing Time

    • Order Processing: All orders are processed within 2-3 business days, Monday through Friday. Orders placed on Friday will be processed the following business day (Monday).
    • Shipping Methods:
      • Domestic Express Shipping: 2-3 business days, depending on your location.
      • Domestic Regular Flat Rate Shipping: 5-7 business days, depending on your location.
      • International Shipping: 7-10 business days, depending on your location.
    • Shipping Carrier: All packages are shipped via USPS. Business days are Monday through Friday.

  2. Billing & Shipping Address

    • Please ensure your billing address and shipping address are the same. We do not ship to P.O. boxes, so please use a valid physical address.
    • Important: Make sure the billing address entered is associated with your payment method. If you enter the incorrect billing address, your payment may be declined.

  3. Tracking Information

    • After your order has been shipped, you will receive a tracking email. Please allow 24 hours for the tracking information to update.
    • If you don’t see your tracking information, please check your spam folder.
    • If you haven't received a tracking number within 3 days of placing your order, please contact customer service at 469-563-2441 during business hours.

  4. Order Changes

    • Once your order is processed, we cannot make changes or alterations. Please double-check your order before completing the purchase.

Return & Exchange Policy

  1. Hair Extensions Returns

    • We are happy to accept returns on unopened, unused hair extensions within 7 days of receiving your order. The extensions must be in their original packaging and the packaging must be undamaged.
    • Note: Due to hygiene reasons, we cannot accept returns or exchanges on any opened or tampered hair extensions.
    • Custom Wig Orders: All custom wig orders are non-refundable and final sale.
    • Coloring Services: We are not responsible for any changes made to the hair (such as custom coloring or dyeing) by a stylist outside of Boss Lady Collection. To ensure the best results, we offer custom coloring services to meet your needs.

  2. Return Process

    • Contact us at 469-563-2441 during business hours within 7 days of receiving your order to initiate a return.
    • Once approved, return your extensions in their original packaging with the Boss Lady Collection security seal intact.
    • Returns without the security seal or that have been opened/altered will not be accepted.

  3. Exchanges

    • Exchanges can be made within 7 days of receiving your order. The hair must be unopened, unworn, and in original condition. We do not accept exchanges if the hair has been combed, brushed, or altered in any way.
    • Note: All sales of custom wigs and coloring services are final and cannot be exchanged.

  4. Refund Process

    • After we receive and inspect your return, we will issue a refund to your original payment method, excluding the original shipping cost.
    • Refunds are typically processed within 24-48 hours, but may take 2-5 business days to appear on your bank statement.

  5. Return Shipping

    • You are responsible for all return/exchange shipping costs. We highly recommend using a trackable shipping service, as we are not responsible for lost return packages.
    • We suggest returning items via USPS for the best tracking and delivery service.

  6. Return/Exchange Address

    • Please contact us first before returning or exchanging your order.
    • Send returns/exchanges to the following address:

    Boss Lady Collection
    1314 South Main St. Suite 300
    Duncanville, Texas 75137

    • Include a note with your order number and reason for the return/exchange.

Refund Policy - Boss Lady Collection

At Boss Lady Collection, we strive to provide high-quality products and exceptional service. Please carefully review our Refund Policy to ensure a smooth process in the event that you need to return an item.

Refund Eligibility

  1. Hair Extensions Returns

    • We are happy to offer a refund for unopened and unused hair extensions within 7 days of receiving your order.
    • The hair must be in its original packaging and the packaging must be undamaged.
    • Important: Due to hygiene and safety reasons, we cannot accept returns or issue refunds for hair extensions that have been opened, used, or tampered with in any way.

  2. Custom Wig Orders

    • Custom wig orders are final sale and non-refundable. This includes any wigs that have been custom-colored or styled to your specifications.
    • We encourage customers to contact us prior to ordering custom wigs to ensure all details are clear and accurate.

  3. Coloring Services

    • Any hair that has been colored or altered by a stylist other than Boss Lady Collection is not eligible for a refund.
    • We offer custom coloring services for your convenience, and we recommend using our professional coloring team to avoid issues with refunds.

Refund Process

  1. Requesting a Refund

    • To begin the refund process, please contact Boss Lady Collection at 469-563-2441 during business hours to inform us of your intent to return the item.
    • Refund requests must be made within 7 days of receiving your order.

  2. Return of Products

    • Once your refund request is approved, you will be provided with return instructions.
    • All returns must be shipped to the following address:

    Boss Lady Collection
    1314 South Main St. Suite 300
    Duncanville, Texas 75137

  3. Refund Issuance

    • After we receive and inspect your returned item(s), a refund will be issued to your original payment method, excluding the original shipping cost.
    • Refunds are typically processed within 24-48 hours once we receive and approve the return.
    • Please note that depending on your bank, it may take 2-5 business days for the refund to post to your account.

  4. Return Shipping Costs

    • Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure your return reaches us. We are not responsible for lost returns.
    • Shipping costs for returned items are non-refundable.

Exceptions to Refund Policy

  1. Sale Items

    • Sale items or items marked as final sale are not eligible for a refund or exchange.
    • Please carefully review the item description before purchasing sale items.

  2. Damaged or Defective Items

    • If your product arrives damaged or defective, please contact us immediately. We will work with you to either replace the item or offer a refund.
    • Please keep all original packaging and take clear photos of any damage to assist us in processing your claim.

Customer Service

If you have any questions about our Refund Policy or need further assistance, please don't hesitate to contact us:

Phone: 469-563-2441
Business Hours:

  • Monday-Saturday: 10:00 AM - 9:00 PM Central Time
  • Sunday: 10:00 AM - 6:00 PM Central Time

We are committed to ensuring your satisfaction and will work with you to resolve any issues.

Thank you for shopping with Boss Lady Collection. We appreciate your business and look forward to serving you again!