We do not offer refunds. Once your order is placed we can not issue any refunds.
Exchanges: All Hair must be in it’s natural state meaning no dye, no chemicals, Unravel, or no cutting of the weft (unused). You are allowed to exchange hair but you are responsible for all shipping fees unless we are at fault. You are allowed to exchange within 7 days from original purchase for a new bundle no refunds can be issued out.